Microsoft Dynamics 365 Fundamentals CRM (MB-910)

Dynamics 365 customer engagement apps fundamentals: Sales, Customer Service, Field Service and Marketing.

The Microsoft Dynamics 365 Fundamentals CRM (MB-910) program is delivered through Etrain India's official courseware partnership. It blends structured video-based e-learning, hands-on practice tasks and full-length practice tests, all aligned with the published Microsoft exam objectives. By the time you complete the program, you will have built both the conceptual understanding and the muscle memory required to pass the official certification exam confidently on your first attempt.

The official skills outline tested by the exam covers Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, Dynamics 365 Marketing. The bundled courseware walks you through each of these domains hands-on, with worked examples and lab tasks before the practice tests.

This certification is ideal for Aspiring CRM consultants and sales/service ops professionals. Holding Microsoft Dynamics 365 Fundamentals CRM (MB-910) signals to employers, peers and clients that your skills meet a recognised global standard and prepares you for roles such as Dynamics 365 Functional Consultant (entry), CRM Administrator, Sales Operations Analyst.

Your enrolment includes lifetime access to the courseware, official practice tests, an exam-readiness assessment, and end-to-end support from Etrain India for booking and scheduling your official exam slot. On clearing the exam you receive a vendor-issued digital badge and certificate that can be shared on LinkedIn, your CV and any professional profile.